ExpertOnline (Teleservice) – Fast access to our expertise
Our ExpertOnline service (formerly called Teleservice) is your hotline to expert support for your machine, helping to keep your production lines moving fast and efficiently. Whether you need speedy software updates, assistance in operational problems, or just an expert second opinion, ultimately this service saves you both time and money.
Connecting remotely with your machine our technical specialists can diagnose its condition and analyze your situation immediately. We use modern information technologies, telecommunications and diagnostic systems to return answers to you quickly.
With this direct access, you can be assured that every aspect of your production is handled in the most professional way.
What do we offer?
- Provision of up-to-date machine documentation
- Access to specific Service Parts catalogs for Service Parts management
- Request manager – individual problem description and automatic LOG file transfer, automatic contacting of respective E.C.H. Will / Pemco specialist (e-mail and SMS)
- First expert diagnostic – access to log files/machine files
- Interface between customer machine and service and maintenance tools of service technician – as if he were onsite, e. g. access to PLC and machine drive controllers
- Direct problem specification and visualization – through communication tools (chat board = text conference, white board = file conference, interchange of pictures and drawings)
- Conference management – to bring specialists together with our customer
- Service reports – for transparency of actions: What has been done? When? By whom? How long did the experts work on the problem? When was it solved?
Contact us now to receive more details about ExpertOnline.