Customer Service – We are always here for you, whatever you need.
You want highest availability and productivity from your machinery. You'll find these qualities in our customer service and technical representatives.
E.C.H. Will, Pemco and Kugler-Womako offer a full range of proactive services in support of your cut-size, folio-size or general paper converting equipment. By coordinating so well with our customers, we each benefit from continuous exchange of experience and ongoing improvement of our companies' tools and methods.
Service Support
Technical Service
Let us analyze your entire system to help increase uptime, improve product quality, increase output and evaluate your production metrics. See this section for your regional contact.
Training
As much as you benefit from today's automation levels, special training programs will benefit your company even more – through increased production, longer maintenance intervals, faster diagnoses, and greater worker motivation and job satisfaction.
ExpertServe
Assure that your maintenance is as efficient as today's machines, with a coordinated maintenance program developed by our service, engineering and R&D departments.
Relocation and Installation Project Management
Call us at the outset. We'll help assure a smooth, seamless transition – from planning to hand-over at the new location.
ExpertOnline (Teleservice)
Formerly called Teleservice, use this hotline to expert support to keep your production lines moving fast and efficiently. Whether you need speedy software updates, assistance with operational problems, or an expert second opinion, this direct connection to expert support can save you both time and money.
Service Solutions
Service Parts
We supply all our Service Parts to original specifications. We also support you in identifying the correct parts and make them quickly available. In case of emergency, use our 24-hour hotline. We continually develop new technical solutions to keep your system up-to-date. Here, you can review what's new.
Upgrades / Modernizations –
Technical Improvement Program (T.I.P.)
Machines and technology are constantly evolving. Use our pre-engineered solutions to keep your quality and capabilities high, and your investment low.
Rebuild / In-house Overhauling
Plan your overhauls before they're due. We'll help prescribe the best approach and speed the process, in-place, giving you maximum benefit with minimal downtime.
Unit Exchange Program
Overhaul or repair your machine without taking it offline, and be assured of competent servicing and quality parts. Components can also be fitted with technical upgrades.
Newsletter
North America
+ 1 920 4531900
Worldwide
+ 49 4103 7048288
Opening hours: 24 hours a day
E-Mail: helpdesk@echwill.com